Return and Refund Policy

Online Business keeps its prices low by efficiently processing its orders and shipping directly from its suppliers warehouses. You may cancel your order at any time until delivery however charges will apply for order processing, payment processing, delivery and restocking fees as the order progresses through our system.

Cancel before payment processed (Status Ordered)

You have entered an order but we have not yet processed it.

Generally there are no fees associated with this early cancellation unless goods are special orders. Generally special orders are products not listed on our website ordered by special arrangement or at special volume pricing.

Cancel after payment processed (Status Payment Processed)

We have incurred costs in processing your order and processing your payment. Additional costs will also be incurred by us in processing your refund.

In general, we charge 5% of order value for orders cancelled after payment has been processed.

Credit card refunds will generally be processed within 3 or 4 days.

BPAY and Bank Transfer refunds will require you to provide your Account Name, BSB and Account number and will take up to 7 days from receipt of this information.

Cancel during logistics (Status Warehouse Request)

We have incurred payment processing charges and have placed purchase orders on our suppliers. A minimum 5% cancellation fee applies if goods are still in warehouse to reflect our order and payment processing costs. Our suppliers may charge us a fee for canceling this order even if goods have not left the warehouse and if a fee is incurred it will also be passed on to you.

Cancel after shipment

If goods have left the warehouse we normally incur a restocking fee from our supplier. This is a reflection of their costs in processing the order and issuing the goods from stock.

If goods have left the warehouse and you have rejected the shipment (no courier delivery) you will be charged a courier fee and a 10% restocking fee. This fee includes our costs in processing your order, the payment and the refund.

If you have received the shipment you will be charged a 25% restocking fee and will be responsible for return of the goods to the warehouse. A RMA (return material authorization) and delivery address will be issued normally within 7 days of request.

After goods have left the warehouse we have been invoiced by our suppliers and we will only issue a refund when our supplier confirms receipt of the goods and issues a credit note to us. This process takes a minimum of 14 days from date of receipt of goods back into the warehouse.

Refund after Goods Opened / Used

Generally refunds are not provided after goods are opened (package seal broken) unless there has been a manufacturing fault and the goods are damaged or not working. These goods are generally referred to as DOA (dead on arrival) and are covered under vendor replacement warranty within the DOA period. This period is normally within 7 days of delivery but does vary by manufacturer.

We generally do not refund if goods are opened and you have changed your mind. However if you believe that the product was incorrectly described on your invoice please email myOrder@Onlinebiz.com.au . As a general rule our suppliers do not offer a refund to us on goods that have been opened as the goods are no longer "new" and in saleable condition.

Where goods initially work but develop a fault the manufacturer service centre closest to you should be contacted.